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Customer Management IQ

Customer Management IQ, a division of IQPC, is your networking resource and is designed to help you with the challenges you face everyday through our leading customer management conferences, training courses, email newsletter and webinars. These products are designed to create a learning atmosphere like no other by bringing together top customer management experts that share their knowledge and experience with our members.

Upcoming Events

  • Call Centre Week Canada
    Creating a Superior Customer Experience Through the Next Generation of Call Centre Management
    August 18 - 21, 2008 * The Grand Hotel & Suites, Toronto, ON
  • Government Contact Centres Week
    The Largest & Most Comprehensive Forum for Contact Centre Professionals
    August 26 - 29, 2008 * Hotel Realm, Canberra, ACT
  • Contact Centre Summit 2008
    Differentiate Your Service, Drive Brand Loyalty And Plug The ‘Reality Gap’ To Deliver Consistently Excellent Customer Experience
    September 09 - 10, 2008 * Angelo Hotel, Prague, Czech Republic
  • 4th Annual Warranty Management Summit
    Integrating Cross-functional Support Initiatives to Reduce Warranty Spend and Enhance the Customer Experience
    September 15 - 17, 2008 * Renaissance Atlanta Hotel, Atlanta, GA
  • 5th Annual Customer Feedback Week
    Leveraging the Voice of the Customer for Growth and Profit
    September 22 - 25, 2008 * The Westin Peachtree Plaza, Atlanta, GA
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Recommended Books

Customer Managment Books